After a crazy late halloween night where we ate take-out and scrambled to make the office presentable, we opened the doors to Mint Hill Smiles on November 1, 2019. We were starting with zero patients and hoping to build something bigger than ourselves.
Three months later, the world shut down for COVID-19.
We want to be honest about how hard that was. We had just hired our first team members. We were building something new and then everything stopped. There were PPE shortages, infection protocol uncertainty, and the entire dental industry paused. We figured it out together. We protected our team and we came back and we grew faster than either of us had imagined.
By 2025, Mint Hill Smiles has grown 4x from where we were after our first year open. We now have four doctors, a full hygiene team, treatment coordinators, an HR director, a dedicated patient experience team, and an insurance and billing operation. We have over 800 five-star Google reviews. We have taken mission trips to the Dominican Republic to provide free dental care to communities with little to no access. And we are building a new larger office just down the road to serve more of our community for decades to come.
Mint Hill is growing exponentially and in some ways we got lucky. But I’d like to think part of it happened because we cared about the patients, about the team, and about building something that was genuinely worth building.