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Mint Hill Smiles

Dentist in Mint Hill, NC

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Privacy Policy

THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.

The Health Insurance Portability & Accountability Act of 1996 (HIPAA) requires all health care records and other individually identifiable health information (protected health information) used or disclosed to us in any form, whether electronically, on paper, or orally, be kept confidential. This federal law gives you, the patient, significant new rights to understand and control how your health information is used. HIPAA provides penalties for covered entities that misuse personal health information. As required by HIPAA, we have prepared this explanation of how we are required to maintain the privacy of your health information and how we may use and disclose your health information.

  • Without specific written authorization, we are permitted to use and disclose your health care records for the purposes of treatment, payment and health care operations.
  • Treatment means providing, coordinating, or managing health care and related services by one or more health care providers. Examples of treatment would include crowns, fillings, teeth cleaning services, etc.
  • Payment means such activities as obtaining reimbursement for services, confirming coverage, billing or collection activities, and utilization review. An example of this would be billing your dental plan for your dental services. 
  • Health Care Operations include the business aspects of running our practice, such as conducting quality assessment and improvement activities, auditing functions, cost­-management analysis, and customer service. An example would include a periodic assessment of our documentation protocols, etc.  

In addition, your confidential information may be used to remind you of an appointment (by phone, text, email or mail) or provide you with information about treatment options or other health- related services including release of information to friends and family members that are directly involved in your care or who assist in taking care of you. We will use and disclose your protected when we are required to do so by federal, state or local law. We may disclose your protected health information to public health authorities that are authorized by law to collect information, to a health oversight agency for activities authorized by law included but not limited to: response to a court or administrative order, if you are involved in a lawsuit or similar proceeding, response to a discovery request, subpoena, or other lawful process by another party involved in the dispute, but only if we have made an effort to inform you of the request or to obtain an order protecting the information the party has requested. 

We will release your protected health information if requested by a law enforcement official for any circumstance required by law. We may release your protected health information to a medical examiner or coroner to identify a deceased individual or to identify the cause of death. If necessary, we also may release information in order for funeral directors to perform their jobs. We may release protected health information to organizations that handle organ, eye or tissue procurement or transplantation, including organ donation banks, as necessary to facilitate organ or tissue donation and transplantation if you are an organ donor. We may use and disclose your protected health information when necessary to reduce or prevent a serious threat to your health and safety or the health and safety of another individual or the public. Under these circumstances, we will only make disclosures to a person or organization able to help prevent the threat. 

We may disclose your protected health information if you are a member of U.S. or foreign military forces (including veterans) and if required by the appropriate authorities. We may disclose your protected health information to federal officials for intelligence and national security activities authorized by law. 

We may disclose your protected health information to correctional institutions or law enforcement HIPAA officials if you are an inmate or under the custody of a law enforcement official. Disclosure for these purposes would be necessary:  (a) for the institution to provide health care services to you, (b) for the safety and security of the institution, and/or (c) to protect your health and safety or the health and safety of other individuals or the public. 

We may release your protected health information for workers’ compensation and similar programs.

Any other uses and disclosures will be made only with your written authorization. You may revoke such authorization in writing and we are required to honor and abide by that written request, except to the extent that we have already taken actions relying on your authorization.

You have certain rights in regards to your protected health information, which you can exercise by presenting a written request:

  • The right to request restrictions on certain uses and disclosures of protected health information, including those related to disclosures to family members, other relatives, close personal friends, or any other person identified by you. We are, however, not required to agree to a requested restriction. If we do agree to a restriction, we must abide by it unless you agree in writing to remove it.
  • The right to request to receive confidential communications of protected health information from us by alternative means or at alternative locations.
  • The right to access, inspect and copy your protected health information.
  • The right to request an amendment to your protected health information.
  • The right to receive an accounting of disclosures of protected health information outside of treatment, payment and health care operations.
  • The right to obtain a paper copy of this notice from us upon request.

We are required by law to maintain the privacy of your protected health information and to provide you with notice of our legal duties and privacy practices.

We are required to abide by the terms of the Notice of Privacy Practices currently in effect. We reserve the right to change the terms of our Notice of Privacy Practices and to make the new notice provisions effective for all protected health information that we maintain. Revisions to our Notice of Privacy Practices will be posted on the effective date and you may request a written copy of the Revised Notice from this office. You have the right to file a formal, written complaint with us at the address below, or with the Department of Health & Human Services, Office of Civil Rights, in the event you feel your privacy rights have been violated. We will not retaliate against you for filing a complaint.

For more information about HIPAA or to file a complaint:

The U.S. Department of Health & Human Services

Office of Civil Rights

200 Independence Avenue, S.W.

Washington, D.C. 20201

877­-696-­6775 (toll­free)

 

Who doesn’t dread going to the dentist? Me — thanks to the team at Mint Hill Smiles.

Like a lot of people, I get anxious before dental appointments, but Dr. Shrestha is one of the most compassionate healthcare providers I’ve ever met. She took time to answer every question I had without making me feel rushed and made sure I felt comfortable and informed throughout the entire process. You can tell she truly cares about her patients.
 Ennis Julian
Ennis Julian Patient of Mint Hill Smiles
They make me WANT to floss. To say this was a welcoming dentist office is an absolute understatement. I felt so taken care of the second I walked into the office from the gracious receptionist, to the tech, to the dentist, and anyone who just happened to be in the vicinity. Even getting a written and personalized thank you card in the mail a couple weeks later was icing on the cake. I hadn't been to the dentist in a while and I was worried I'd feel shamed or sold on things I didn't need. Dr. Ramirez was relaxed and friendly, direct but kind. Molly was a sweetheart. I'm actually a little excited to go back.
 Laura Bald
Laura Bald Patient of Mint Hill Smiles
I had been to Dr. Shrestha when she worked elsewhere and loved her work. I was finally able to find where she is currently and am so glad that I did. The office is very welcoming and they make you feel at home. This is where you want to be if you are anxious when visiting the dentist. Dr. Shrestha is kind and gentle and her team does what they can to make you visit as stress free as possible. This is my new dental home!
 Denise Plymale
Denise Plymale Patient of Mint Hill Smiles
I would say without hesitation that mint Hill smiles is the best dental office ive visited. Today my care was superior. Andrea was the aesthetician or whatever the name is and she was simply fantastic. Patient diligent, and very intentional. The doctors are always very informative and kind and the place is literally Like a spa for dental work.
 Deevo Deevo
Deevo Deevo Patient of Mint Hill Smiles
As a first-time patient, I had such a great experience here! The entire staff was incredibly welcoming, personable, and made me feel comfortable from the moment I walked in. My hygienist, Andrea, was amazing — so kind, thorough, and easy to talk to. Communication was open and honest throughout the whole visit, and they took the time to explain everything clearly without making me feel rushed. Easily the best dental experience I’ve had, and I’m so glad I found this office. Highly recommend!
Madison Toon
Madison ToonPatient of Mint Hill Smiles
The moment I decided to call Mint Hill Smiles to determine if I should switch dentists was the moment I knew it was a good choice for our family! From the prompt, consistent answers via texts, patient with all my questions regarding our boys' dental history, to such genuine attention during our initial visit yesterday, I know we're in the right place! Ashley Ann offered a tour of the office to our boys (ages 12, 10, 7) prior to their appointment, which helped. Each person had a specific, effective role in our visit ranging from front desk needs, financial questions, and dental care/plans. I felt like I was the only family in the office. I highly recommend this practice. What caught my attention to switch to this office was the stellar communication, meaningful questions from staff, and they are airway conscious! I'm staying here!
Lisa Mitchell
Lisa MitchellPatient of Mint Hill Smiles
Excellent first experience. I will be back. Thank you!
 Scott J. Sebok, MA CCEP
Scott J. Sebok, MA CCEP Patient of Mint Hill Smiles

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